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We take privacy seriously and we are committed to ensuring that we comply with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we manage the personal information that is collected, used, disclosed and held by us. We will review this Privacy Policy periodically and may update it. The current version will be available on our website. We recommend that you review it periodically.

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in material form or not.

The kinds of information we collect and hold includes: name, address, date of birth, email, phone numbers, identification information, bank account, card and payment information, transaction information, source of wealth, source of funds and other information associated with AML/CTF laws, marketing preferences, responsible gambling information including BetStop status, communications history and call recordings, and other information reasonably required to operate our business. We use cookies and similar tools to track the use of our platforms. We may also collect information when a person applies for employment or engagement with us.

We collect information from you directly when you open a betting account with us or otherwise use our products, services or platforms. We also collect information from third parties and open sources. You can browse our platforms without opening an account. However, if you wish to open or operate an account or bet with us, you must provide us with certain information so that we can meet our regulatory requirements and provide our services to you.

We collect, hold, use and disclose your information for purposes that include providing our services to you, marketing and customer service, creating aggregated statistical, marketing and demographic data, managing our trading and liability risk, verifying your identity and associated know your customer activities such as transaction monitoring, source of wealth and source of funds, responsible gambling including BetStop, investigating or verifying compliance with our terms and conditions and the law, managing complaints and disputes, determining tax liability including GST, race field and product fees, point of consumption tax and other taxes (where applicable), meeting our licensing, regulatory, legal and financial obligations including those under the BetStop and AML/CTF laws, and other related or secondary purposes.

We may collect your information from and disclose your information to third parties that include our employees, contractors, affiliates, sponsors and related companies or entities, our systems and technology providers, our payment providers, our bank or financial institution and your bank or financial institution, our providers of trading services, customer services, marketing services, and professional services such as legal, compliance and accounting services, identity verification and know your customer service providers including the Document Verification Service operated by the Attorney-General’s department, BetStop, regulators, government bodies, law enforcement agencies, racing bodies, sporting bodies, any potential acquirer of all or part of our business, and other third parties associated with our products and services or to whom we reasonably need to disclose your information for the effective operation of our business. These third parties may collect, hold, use and disclose your information for the purpose of providing their services to us and for related purposes, which may include the aggregation of information which they may then disclose back to us.

We may disclose information to our licensing body and public racing authorities such as RVL, RNSW and RQ for the purposes of them administering and ensuring the integrity of their events and industry participants. Those bodies are subject to their own Privacy Policy which will be available on their website, and they may disclose your information to a third-party service provider for the purposes of fulfilling their regulatory functions.

Our operations are conducted predominantly within Australia. Like most businesses, some of our service providers may require the overseas disclosure of your information in a secure manner. The country in which these third parties are likely to be located is the United States. If this occurs, we will take reasonable steps to ensure your personal information is handled to the same standard as Australian privacy laws.

Some of your personal information can be accessed within our platforms in the My Account section. To otherwise request access to your personal information, you can contact us by live chat or by the contact details on the Contact page. We may not provide some information to you if it is commercial in-confidence, sensitive and/or subject to an exemption under the Privacy Act. We may (at our discretion) charge a reasonable fee to you for providing access to your personal information, although we will not charge a fee for making an access request.

Some of your personal information can be changed by you within our platforms in the My Account section. To otherwise seek the correction of your personal information, you can contact us by live chat or by the contact details on the Contact page. In some circumstances, we may not be able to change your personal information held by us.

If you have any complaints relating to privacy, you can contact us by live chat or by the contact details on the Contact page. We will endeavour to respond to your complaint within a reasonable timeframe. If we do not respond to your complaint within 30 days, or if you are dissatisfied with our response to the complaint, you have the option to make a complaint to the Office of the Australian Privacy Commissioner. Further information is available at: https://www.oaic.gov.au/.

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